United States Congress
Government Service Delivery Improvement Act
October 3, 2023
Summary
This statute amends Title 5 to require OMB to designate a Federal Government Service Delivery Lead and each agency to designate a senior official responsible for improving public-facing service delivery. It mandates standards for ease, accessibility, fairness, and transparency, and requires agencies to collect feedback and report on service quality—no funds are authorized. Mortgage lenders and servicers that operate federal programs (e.g., FHA, VA, USDA) should monitor OMB guidance that may affect borrower-facing processes, digital platforms, or third-party delivery channels.
AI-generated summary · Aug 29, 2026. Verify with your compliance counsel before acting.
How this was generated
We record the exact prompt, model, and output for every AI response so it can be audited for accuracy.
Source: https://www.congress.gov/bill/118th-congress/hr-bill/5887
Common questions
- What does "Government Service Delivery Improvement Act" cover?
- This statute amends Title 5 to require OMB to designate a Federal Government Service Delivery Lead and each agency to designate a senior official…
- Which agency issued this update?
- This update was issued by United States Congress.
- When was it published?
- It was published on October 3, 2023.